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This is the place to come for all the answers to your common questions. Please browse through the questions here before getting in touch. If we don't answer your question below, please just Let Us Know!
ABOUT ORDER
1. I'M NERVOUS ABOUT SHOPPING ONLINE. IS IT SECURE?
Yes. We do not use our own payment solution but rather we use cash in at Maybank, online funds transfer at RHB and Maybank. They process your transaction completely securely online. They process thousands of orders a day, and are even the preferred payment method for E-commerce!
Besides that, our Secure Sockets Layer (SSL) software is the industry standard for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.
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2. HOW TO ORDER ?
Register as a member
It is free and easy to register as a member. You can click on "Create an Account" to proceed to member registration. You will only need to fill in your information such as contact number, email and so on. Please make sure to double check your profile in order for us to serve you better.
Choose the interested product
It is similar with shopping in shopping centre. Once you are interested with the design, please click on "Buy Now" to put it in shopping cart. You can also click on "Details" to view its detailed information.
View the order
You can view your ordered items in the shopping cart. Once you have confirmed, please click on "Check Out" to proceed to payment.
Fill in the order details
Afterward, you will have to fill in the delivery information as well as payment information. Click "Continue" to proceed to next step.
Confirm the order
Lastly, a order details will be shown to you. Click on "Confirm Order" if you are happy with the order.
Congratulation. Your order has been confirmed.
Please make the payment to us in any of the available payment method that convenient to you.
Reply us with order ID, amount and reference number of bank transaction through SMS or email after made payment.
Delivery of items
We will proceed to process your delivery once the payment has been cleared within 3 working days. Items will be delivered to you within 5 days.
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3. IF I WANT TO UPLOAD MY PHOTO, WHAT IS THE SPECIFICATION?
If you are uploading a digital photo, it must be a minimum of 300 DPI or 1500px by 1500px, this information can usually be found under the properties of a picture file.
The actual print size (dimensions) of the photo must be at least the same size of the print area. It can be larger, we will adjust the size if necessary. The print size cannot be smaller then print area, otherwise the file will break up and lose sharpness.
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4. ANY DIFFERENCES OF COLORS BETWEEN MY UPLOADED PHOTOS & THE FINISHED GIFTS?
Due to the nature of the sublimation process there may be a slight shift in color versus your original graphic or as you see it on your computer screen. We use only first quality products, however, the process involves a heat press so the finished product may not appear as sharp as your original.
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5. HOW LONG WILL IT TAKE TO GET MY ORDER?
All orders are dispatched within 5 working days, but often significantly quicker. Thus, if you want to receive the gifts earlier, you can let us know during making order.
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6. HOW TO MAKE PAYMENT ON MY ORDER?
If you are making order online, please click here for online payment details.
If you are making order at our retail shop, we do accept only cash payment.
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7. WHAT IS THE CURRENCY APPLIED?
Currently, we are only providing service in Malaysia. Thus, Ringgit Malaysia (RM) will be applied.
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8. HOW MUCH IS THE SHIPPING COST?
We charge a small shipping cost for each order to cover postage and packing. The charges are as follows: RM 7 for shipping in West Malaysia and RM 12 in East Malaysia.
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9. HOW TO RETURN THE GIFTS IF IT IS BROKEN DURING DELIVERY?
For details, please refer Return Policy.
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